May 16, 2014 Planet 7 Casino - Simply Unbelievable Attitude When It Come To Payouts. I have a total of 11 withdrawals the oldest one was on 12/2/20 Totaling $25,500. The policy states that 'All withdrawal requests will be reviewed. Planet 7 Casino - Very slow payouts Dear AG - I am having issues with Planet 7 casino. They are very slow to payout and I have 6 withdrawals waiting beginning on Aug 20. Planet 7 Casino makes it abundantly easy for you to speak to a customer service representative and/or address any particular need. In addition to the superb FAQ section, you can reach these experienced and friendly reps via Live Chat 24/7, toll free phone numbers, and email. Planet 7 Casino has the most generous no-deposit bonus currently online at $50 free. This casino is fairly confusing with the number of different promotions and bonus codes. Many offers are only available if you sign up via hidden landing pages. For the $50 no-deposit bonus, you'll have to visit Planet 7 Casino at this link. Finally, Planet 7 has a 94% payout rate which makes us feel confident that it has overcome its initial shortcomings and progressed into being a reputable and preferred online casino.
Planet 7 Casino welcomes you with a free $100 bonus!
Contents
- New Account Registration
- Navigation and Gameplay
Download and Installation
Planet 7 Casino offers downloadable casino gameplay using the Real Time Gaming platform. The download version is available in addition to its instant-play web browser and mobile games. The casino download is for Windows computers only.
At the Planet 7 Casino website you can find the download link at the left side titled Download Client:
Clicking on the Download Client link will automatically start your download. If it doesn't you can click the provided link to start your download again.
The Planet 7 Casino installer file is named Planet7installer.exe. It will save to your default download folder.
Double click the installer to get started. The installation wizard will guide you though the installation process. Click Next to continue.
As a part of the installation process you will be asked to accept Planet 7 Casino's terms and conditions.
It's really important to take the time and review the terms and conditions. They are essentially the legal rules that cover everything you do at the casino from depositing money, redeeming bonuses and cashing out money.
It's tempting and easy to just check the Accept box and continue the installation but don't do it. Make sure you understand the terms and conditions.
After reviewing the terms and conditions you'll set some final options before the installation wizard finishes the install process. You can create a desktop shortcut, create a start menu item and start the casino when your computer starts.
The installation will continue after clicking Next.
Once the installation wizard finishes, you'll be given the option to open the casino software. You'll want to check this box so you can get started with new account registration.
New Account Registration
When the casino software runs the first time you'll be asked to create a new account or sign in to an existing account.
I'll cover new account registration in this section.
Click Yes to create a new Planet 7 Casino account.
Step 1: Username, Password and Email
Select your desired player name, enter your password and provide your email address.
Step 2: Name and Date of Birth
Enter your first name, last name, select your sex and provide your email address.
A note about your registration information: Make sure you enter your information as they match your banking or credit card information. Your account information will be matched to banking information to make sure everything matches. Mismatches will result in delays in cashout.
Step 3: Phone Number and Address
Enter your phone number and billing address into the last registration screen.
Deposits at Planet 7 Casino are made at the Cashier screen. Planet 7 Casino accepts all major credit cards: Visa, MasterCard, American Express and Discover. Bitcoin is also accepted. Note the pull down on the right side to redeem promo codes with your deposits.
If you want to use your credit card to make your deposit click on the link for your credit card issuer. You'll be taken to a page where you'll enter your credit card number, expiration date and CVC code.
Enter your desired deposit amount, click Deposit to Account to process your transaction and your funds will be deposited into your account as soon as your transaction is approved.
Bitcoin deposits can be made by clicking the Bitcoin – BTC link. You'll first have to enter the dollar amount that you want to deposit to your account. This amount will be converted to a Bitcoin amount after you click Next.
On the next screen you'll see that your deposit amount has been converted to Bitcoin along with the exchange rate used to convert USD to BTC.
Scan the QR code with your Ewallet software to initiate your transfer.
Click Check Status to make sure the transaction was initiated and to let Planet 7 Casino know that your money is on the way.
The lobby is where you'll be able to see all the games and navigate through the casino. The games are all found on the grey bar. Planet 7 Casino offers Table Games, Slots, Video Poker, Specialty and Live Dealer games. I've sampled some of these to give you an example of what you can expect out of your casino download gameplay experience.
Table Games
The first menu is Table Games. Table games include 21 Games (Blackjack), Tri Card Poker, Vegas Three Card Rummy, Baccarat, and War.
You'll see that some of the Table Games are locked. This is because these games are not eligible to play with bonus money.
All of the Table Games are video games and not Live Dealer Games. The 21 Games are all one-on-one video games like Suit ‘Em Up Blackjack .
Slots
Clicking on the Slots menu will display all the available slots games. The menu displays the Slots games by different categories.
Floating Symbols, Video Slots, 3 Reel, Bonus Round and 6 Reel slots games are sub-menu options.
Bonkers is a 3 Reel slot game. You can see that it's modeled after an old school slot machine. The minimum bet for 3 Reel slots is $1.
Double Ya Luck is a 3 Reel slot that plays on 3 lines. The layout of this game was confusing and it wasn't apparently clear where the paylines could be viewed. I didn't enjoy this game all that much.
Builder Beaver is the Game of the Month at Planet 7 Casino. It is a video slot game that plays on 25 lines and features free game and random jackpot bonuses throughout game play.
Video Poker
The Video Poker menu also displays games by category. The sub-menus display the games by the maximum number of hands that can be played per round. You can play games from one hand to one hundred hands at a time.
Just like the 3 Reel slot games, Deuces Wild is a one hand video poker game that looks like an old school video poker machine. I love the nostalgic look of this game.
I don't know how anyone can keep track of 100 hands but Double Double Bonus Poker is an example of what 100 hands looks like. I must admit that it was fun to try this game out, especially when dealt a winning hand.
Specialty
Specialty games are categorized by the type of game. Table Games are listed here but these aren't the same table games as the ones shown in the Table Games menu. Scratch Cards, Keno, Bingo, Board Games and Shooting Games are available to play in the Specialty menu.
Bonus Bingo is one of several specialty Bingo games offered. In Bonus Bingo you can play four cards at once. Bonus Balls are highlighted in green on your bingo cards and bingo balls are marked off with red Xs on your card.
Scratch card games are just like lotto scratch cards without the mess. For the Lucky 8's Scratch Card game just match one of your numbers to the Winning Numbers at the right side to win.
The multiplier listed below your number is how much you multiply your bet by to determine how much you won.
Banana Jones is a specialty board game. You have 5 dice rolls to get Banana Jones to the finish. Along the way you can win money by landing on bonus spin spots.
Live Dealer Games
Atari black widow. Planet 7 Casino offers Live Dealer Blackjack and Roulette games Live Dealer games are not eligible to be played with bonus money only.
Blackjack HD tables have a $10 minimum bet and a $500 maximum bet. Blackjack Early Payout games have tables with a $10-$500 limit, $25-$1000 limit or $50-$2500 limit.
Planet 7 Slot Casino
Both American and European Roulette Live Dealer games have $1-$100 limit, $5-$500 limit and $5-$1000 limit tables.
Settings and Menus
All of the support features you might need at the casino can be found at the top right of the casino lobby: Live Chat, Promotions, Messages and the player Menu are available.
Promotions can be viewed by clicking on the button that looks like a gift box. All of the currently available bonuses and promotions are listed. Simply scroll down to view them all.
Click on the yellow Continue to Games Lobby button to return to the main lobby.
New Promotions are sent to you by the Messages inbox. Clicking on the envelope button will take you to your inbox.
Clicking on the yellow 3-line menu button will give you a list of important items that you'll need during your game play.
Contact Us, Options, Terms and Conditions, Promotions are the main menu items you should know how to find.
Casino settings can be changed in the Options menu. You can set everything from volume levels, card speed and slots Autoplay settings here.
Welcome Bonus and Wagering Requirements
Planet 7 Casino welcomes new players with a huge $100 no deposit bonus. Redeem promo code TRYPLANET7 to start playing now!
TRYPLANET7 has a 30x wagering requirement on Slots, Board Games, Scratch Cards, Keno and a 60x rollover on Table Games and Video Poker.
All bonus money is sticky at Planet 7 and cannot be cashed out. Any bonus money in your withdrawal request will be removed before your winnings are paid out.
Withdrawing Money
To cash out, click on the Cashier button and navigate to the Withdraw tab. Bank checks and wire transfers are offered as pay out methods.
Select your preferred payment method an enter your desired withdrawal amount the click Withdraw.
The max cashout limit is $2,500 no matter what method you choose. Withdrawal requests are processed within 7 business days.
Remember that all bonus money is sticky at Planet 7 and cannot be cashed out. Any bonus money will be removed before your winnings are paid out.
Player Reviews
Let us know how you like the Planet 7 Casino download!
Floating Symbols, Video Slots, 3 Reel, Bonus Round and 6 Reel slots games are sub-menu options.
Bonkers is a 3 Reel slot game. You can see that it's modeled after an old school slot machine. The minimum bet for 3 Reel slots is $1.
Double Ya Luck is a 3 Reel slot that plays on 3 lines. The layout of this game was confusing and it wasn't apparently clear where the paylines could be viewed. I didn't enjoy this game all that much.
Builder Beaver is the Game of the Month at Planet 7 Casino. It is a video slot game that plays on 25 lines and features free game and random jackpot bonuses throughout game play.
Video Poker
The Video Poker menu also displays games by category. The sub-menus display the games by the maximum number of hands that can be played per round. You can play games from one hand to one hundred hands at a time.
Just like the 3 Reel slot games, Deuces Wild is a one hand video poker game that looks like an old school video poker machine. I love the nostalgic look of this game.
I don't know how anyone can keep track of 100 hands but Double Double Bonus Poker is an example of what 100 hands looks like. I must admit that it was fun to try this game out, especially when dealt a winning hand.
Specialty
Specialty games are categorized by the type of game. Table Games are listed here but these aren't the same table games as the ones shown in the Table Games menu. Scratch Cards, Keno, Bingo, Board Games and Shooting Games are available to play in the Specialty menu.
Bonus Bingo is one of several specialty Bingo games offered. In Bonus Bingo you can play four cards at once. Bonus Balls are highlighted in green on your bingo cards and bingo balls are marked off with red Xs on your card.
Scratch card games are just like lotto scratch cards without the mess. For the Lucky 8's Scratch Card game just match one of your numbers to the Winning Numbers at the right side to win.
The multiplier listed below your number is how much you multiply your bet by to determine how much you won.
Banana Jones is a specialty board game. You have 5 dice rolls to get Banana Jones to the finish. Along the way you can win money by landing on bonus spin spots.
Live Dealer Games
Atari black widow. Planet 7 Casino offers Live Dealer Blackjack and Roulette games Live Dealer games are not eligible to be played with bonus money only.
Blackjack HD tables have a $10 minimum bet and a $500 maximum bet. Blackjack Early Payout games have tables with a $10-$500 limit, $25-$1000 limit or $50-$2500 limit.
Planet 7 Slot Casino
Both American and European Roulette Live Dealer games have $1-$100 limit, $5-$500 limit and $5-$1000 limit tables.
Settings and Menus
All of the support features you might need at the casino can be found at the top right of the casino lobby: Live Chat, Promotions, Messages and the player Menu are available.
Promotions can be viewed by clicking on the button that looks like a gift box. All of the currently available bonuses and promotions are listed. Simply scroll down to view them all.
Click on the yellow Continue to Games Lobby button to return to the main lobby.
New Promotions are sent to you by the Messages inbox. Clicking on the envelope button will take you to your inbox.
Clicking on the yellow 3-line menu button will give you a list of important items that you'll need during your game play.
Contact Us, Options, Terms and Conditions, Promotions are the main menu items you should know how to find.
Casino settings can be changed in the Options menu. You can set everything from volume levels, card speed and slots Autoplay settings here.
Welcome Bonus and Wagering Requirements
Planet 7 Casino welcomes new players with a huge $100 no deposit bonus. Redeem promo code TRYPLANET7 to start playing now!
TRYPLANET7 has a 30x wagering requirement on Slots, Board Games, Scratch Cards, Keno and a 60x rollover on Table Games and Video Poker.
All bonus money is sticky at Planet 7 and cannot be cashed out. Any bonus money in your withdrawal request will be removed before your winnings are paid out.
Withdrawing Money
To cash out, click on the Cashier button and navigate to the Withdraw tab. Bank checks and wire transfers are offered as pay out methods.
Select your preferred payment method an enter your desired withdrawal amount the click Withdraw.
The max cashout limit is $2,500 no matter what method you choose. Withdrawal requests are processed within 7 business days.
Remember that all bonus money is sticky at Planet 7 and cannot be cashed out. Any bonus money will be removed before your winnings are paid out.
Player Reviews
Let us know how you like the Planet 7 Casino download!
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Planet 7 Casino Payout Request
I downloaded Planet 7 Casino, was very impressed, software is great and game selection is awesome. However, this review mentions the promo code TRYPLANET7 but I found a much better one - FALL285 - which offers a $285 no deposit bonus, lol much better than the $100. Google it for yourself. Either way, good casino and I recommend it!
General Questions:
- How do I get my Welcome Bonus?
- To get your welcome bonus, follow these steps:
- Download the Planet 7 Casino software
- Create your account
- Log in to the Planet 7 Casino software and make your first deposit in the cashier
- Click on ‘Redeem Coupon'
- Enter your coupon code (this was sent to you by email when you created your account)
- To get your welcome bonus, follow these steps:
- Does the casino support U.S. players?
- Yes, absolutely. In fact we successfully process a higher percentage of instant deposits from U.S. customers than most of our competitors.
- What countries are not able to open an account?
- Customers from the certain countries are presently unable to join or may be restricted to play without receiving promotional offers from the casino. You may download country restrictions list as a Word document or view the list as a PDF file.
Deposit Questions:
- How do I make a deposit to my account?
- In order to make a Deposit, you must first download Planet 7 Casino's software. For complete step-by-step instructions on downloading and installing Planet 7 Casino, please go to the Download Now section of this site or contact us through Live Help.
- After installation of the Planet 7 Casino software, you must open a Real Money Account. Upon opening your account you will receive your Real Money Account Name (also called a username) and password. You are now ready to make a deposit into your Planet 7 Casino account.
- Launch the Planet 7 Casino software, and select the ‘Play for Real Money' option.
- Enter your Real Money Account Name and password in the ‘Login' screen.
- Click on the ‘Cashier' icon, followed by the ‘Deposit' option.
- Select your preferred Deposit method.
- Generally, credit card or debit card deposits made in Canada, the UK or EU countries that use the Euro will be converted into and charged to your card in US dollars. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, you will be sent your transaction ID and the amount deposited in US dollars. In some circumstances, the deposit will be charged in US dollars at the rate used by your issuing bank.
- Planet 7 Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. You can feel confident submitting your Credit Card details on our secure form, in fact, it's safer than using your Credit Card at your local gas station or ordering a pizza!
- Email Casino Support:
- General Questions: help@planet7casino.com
- What deposit methods can I use?
- Below is a list of each deposit method that is offered by Planet 7 Casino. For complete instructions on how to make a deposit using any of the methods from the list, please click here for Live Help.
- Payment Methods:
- Visa $50 – $1,000 per transaction
- Credit Card Deposit by Telephone or Live Chat $50 – $5,000 per day
- Cash Transfer (CONTACT US for this option) $50 – $1,350 per transaction
- Customer Support: For assistance regarding Planet 7 Casino deposit methods, please click here for Live Help.
- General Questions:help@planet7casino.com
- How long does it take to process my casino deposit?
- In most cases your Deposit at Planet 7 Casino will be processed immediately, but deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.
- If for any reason your Deposit is not approved, you will be notified by Email within a few minutes.
- Customer Support: For assistance regarding Planet 7 Casino deposit methods, please click here for Live Help.
- General Questions:help@planet7casino.com
- Is it safe to use my credit card online?
- We strongly recommend using Planet 7 Casino's secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction servers and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local gas station or when ordering a pizza over the telephone.
- However, if you prefer, at Planet 7 Casino we do offer the option of calling in with your details or contacting us via live chat.
- Customer Support: For assistance regarding Planet 7 Casino deposit methods, please click here for Live Help.
- General Questions:help@planet7casino.com
- What will appear on my credit card statement?
- In order to provide safe, secure and fast transactions Planet 7 Casino employs the services of a number of secure processors. Due to the high volume of transactions we handle every day, you may see a different billing descriptor depending on the processor securing your transaction.
- If you would like more specific information on how your transaction will be displayed on your bank statement, please contact us and we can provide you with the most up to date descriptors.
- Does Planet 7 Casino require documentation for deposits?
- Planet 7 Casino does require all players to fill out a Credit Card Agreement Form and provide a copy of a Government issued ID as well as a copy of your utility bill. Please print and scan back to us as soon as possible to:
- Email: documents@planet7casino.com
- Planet 7 Casino may allow several deposits before requesting these documents, however to avoid any problems or delays with your deposits, please get this document filled out and emailed back to us as soon as possible.
- Customer Support: For assistance regarding Planet 7 Casino deposit methods, please click here for Live Help.
- General Questions:help@planet7casino.com
Payout Questions:
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- How do I request my winnings?
- To withdraw from your Planet 7 Casino account, please login to the Casino using your Account Name and Password, and follow the steps below:
- Click on the ‘Cashier' button in the Planet 7 Casino Lobby.
- Once in the Cashier, click on the ‘Withdraw' tab.
- Enter the amount you wish to Withdraw.
- From the options on the left, please select the method by which you wish to receive your Payout.
- Fill out any required information in regards to the withdraw method you have chosen.
- Click the ‘WITHDRAW' button.
- You may now check your Account History, by clicking on the ‘Account History' tab and monitor the status of your withdrawal.
- Payouts requested by the same method within 24 hours may be combined in one payment.
- To withdraw from your Planet 7 Casino account, please login to the Casino using your Account Name and Password, and follow the steps below:
- What payout method can I use?
- Withdrawal options are subject to change due to availability, but we do offer the following options as standard. Additional options may be used as they become available (e.g. Neteller). The latest withdrawal options will always be displayed in the Planet 7 Casino software.
- Standard withdrawal options:
- Bank Wire
- Bank Checks
- Cash Transfer
- If you should have any questions or concerns please contact our support team via, e-mail at help@planet7casino.com or via live chat.
- How long does it take to receive my winnings?
- Planet 7 Casino prides itself on providing prompt payouts. All withdrawal requests will be reviewed and approved, or denied, within 5 – 7 business days of your request. Your payment will be made within 7 business days after approval. Withdrawal times may vary due to processor availability. Requests must be made through the casino cashier. Simply enter the amount you wish to withdraw, select a withdrawal method from the left hand side of the cashier screen, and we will notify you by email when your withdrawal is requested, approved and sent.
- A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.
- The minimum allowed withdrawal amount is $100.00. All withdrawals by check or money transfer may be subject to a processing fee.
- In order to ensure the security of your withdrawal, Planet 7 Casino may require certain ID verification for withdrawals, including a completed copy of our CREDIT CARD AGREEMENT FORM
- Can I reverse my payout after requesting it?
- Withdrawal requests may be canceled and returned to your Casino account at anytime before they are processed. Once your withdrawal has been processed, it can no longer be reversed.
- In order to process a reversal of a payout request, you must contact our customer support team via, e-mail us at help@planet7casino.com or via Live Chat.
- What is Planet 7 Casino's payout policy?
- As part of our commitment to providing truly superior service, Planet 7 Casino makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.
- The following is an explanation of how the withdrawal process works as well as the Planet 7 Casino policy:
- At Planet 7 Casino, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your deposit(s) in the past, and the amounts of those deposit(s).
- Players depositing by Credit Card will be paid by either check or cash transfer. Payment method may vary from withdrawal to withdrawal.
- Payouts requested within the same 24 hour period as the deposit, via the same payment method, may be combined as one payment.
- If you have not actively used your chosen payment method to deposit to your account for more than 12 months, this payout option may no longer be available.
- If your payout request is for less than the minimum allowable amount (listed below) the funds will be returned to your casino balance.
- The minimum allowable withdrawal for ALL PAYOUT METHODS is $100.
- Your authorization or some documentation will be required to process your payout request, and we may ask that you sign a list of your previous deposits to your Planet 7 Casino account.
- Planet 7 Casino reserves the right to delay and/or stop the processing of payout requests until final approval has been received for any outstanding deposit transactions.
- Winnings come from deposits using bonuses may be cashed out only after all bonus requirements have been satisfied.
- *Note that payments sent in check form must be deposited within 30 days of receipt. Planet 7 Casino accepts no responsibility for checks deposited after this time frame. Depending on your relationship with your financial institution, there can be a clearing period of up to 45 days on deposited checks.
- If you have any questions or concerns please contact our support team via, e-mail at help@planet7casino.com or via live chat.
- Important Info Regarding Withdrawals Which Require Stop Payments
- Stop Payment will be requested by Planet 7 Casino.
- Once the Stop Payment has been confirmed by the third party processing company, the withdrawal funds will be re-deposited back into the players account.
- Player will be contacted at the phone number and email address the Casino has on file to inform them about the returned funds.
- Should an address update/correction be required the Casino will request an updated Utility Bill reflecting the new address where the withdrawal needs to be sent to.
- You will then need to re-request the withdrawal and wait the standard time frame for Bank Check withdrawals.
